Privacy Policy

Upsell ("we", "us") provides AI agents that live on merchant websites. This policy describes what data we collect, how we use it, and the rights you have over it. We aim to be a careful steward of merchant and visitor data — what follows is the plain version.

Data we collect

• Account data — name, email, phone, and business information you provide on sign up.
• Configuration data — your agent personality, knowledge sources, modules, integrations, and policies.
• Conversation data — visitor messages and agent replies, with signed-identity flags when an integration provides them.
• Operational telemetry — request logs, error reports, and AI usage counts. Personal fields are redacted before storage where possible.

How we use it

To operate the service: route conversations, train and improve retrieval, generate analytics, bill on usage, and meet legal obligations. We do not sell personal data and we do not use customer conversation content to train third-party foundation models.

Sub-processors

We rely on a small set of vetted vendors (cloud hosting, payment processing, transactional email, vector storage, LLM inference). A current list is available on request — email [email protected].

Your rights

You can export, correct, or delete your data at any time from the dashboard, or by emailing [email protected]. We respond to verified requests within 30 days.

This page is a summary placeholder pending legal review. For anything unclear, reach out and we'll answer directly.